---
title: Change the role of a user (Administrator or Member; Facilitator or Contributor)
description: Learn how to change a user’s role in Neatro, whether at the organization or team level.
---

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1. [Help Center | Neatro](https://support.neatro.io/knowledge-base?hsLang=en)
2. [Account Management](https://support.neatro.io/knowledge-base/account-management?hsLang=en)
3. [Permissions & Roles](https://support.neatro.io/knowledge-base/account-management?hsLang=en#permissions-roles)

February 26, 2026

# Change the role of a user (Administrator or Member; Facilitator or Contributor)

## Update a user's role without sweating.

#### How users are structured within a Neatro organization

Every Neatro user is part of a Neatro organization. An organization is made up of one or several Neatro team(s). Simply put, a user is part of at least one organization and at least one team within that organization.

![](https://storage.crisp.chat/users/helpdesk/website/26dbc62c02acca00/organizationenjpg_icfila.jpg)

---

For a Neatro organization, you have two different user roles:

- Administrator
- Member

For a Neatro team, you have two different team member roles:

- Facilitator
- Contributor

For more information about these roles, [click here](https://support.neatro.io/knowledge-base/what-are-the-different-user-roles-in-neatro?hsLang=en).

---

#### How to appoint an Administrator

Only an Administrator can nominate a new Administrator.

As an Administrator, log in to your Neatro account:  
[https://app.neatro.io/login](https://app.neatro.io/login)

From your dashboard, make sure you have selected the correct Neatro organization.

Then head to your Organization Details page:  
[https://app.neatro.io/settings/organization](https://app.neatro.io/settings/organization)

Click on **Add Admins**.

![](https://storage.crisp.chat/users/helpdesk/website/26dbc62c02acca00/addadminsenjpg_18h4wbp.jpg)

Insert the email address of your new Admin, then click **Add**.

![](https://storage.crisp.chat/users/helpdesk/website/26dbc62c02acca00/addadmins002enjpg_q7nccv.jpg)

And *voilà*! Your new Admin has been confirmed. They will receive an automatic email informing them that they have become an Administrator of your Neatro organization.

---

#### Change the role of a team member (Facilitator, Contributor)

Only a Facilitator can change a team member’s role.

As a Facilitator, go to your list of teams first:  
[https://app.neatro.io/settings/teams](https://app.neatro.io/settings/teams)

Select a team. The full list of your team members will then appear.

From there, you can promote a team member to Facilitator (or demote them to Contributor) by clicking on the three-dot button.

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